Revised Effective Date: April 2, 2026
1. Introduction
Welcome to Old Pecan Factory, LLC. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
2. Information We Collect
When you book or purchase services through our website (powered by WooCommerce), we may collect the following information:
- Name
- Email address
- Phone number
- Billing details
- Any information you provide when booking a service
- IP address and browser/device information
3. How We Use Your Information
We use your information to:
- Process and manage bookings
- Communicate with you regarding your appointments
- Provide customer support
- Send confirmations and service-related updates
- Improve our website and services
- Comply with legal obligations
4. Payments
We use PayPal to process payments securely. We do not store your full payment details on our servers. Payment information is handled directly by PayPal in accordance with their privacy policy.
5. Cookies and Tracking
Our website uses cookies to:
- Enable booking and checkout functionality
- Remember your preferences
- Analyze website traffic
You can disable cookies through your browser settings, but this may affect website functionality.
6. Sharing Your Information
We only share your information with trusted third parties when necessary, such as:
- Payment processors (PayPal)
- Website hosting providers
- Service providers who assist in operating our business
We do not sell or rent your personal information.
7. Data Retention
We retain your personal information only as long as necessary to:
- Provide services
- Meet legal, tax, and accounting requirements
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for certain uses
To make a request, contact us at: [Your Contact Email]
9. Data Security
We implement appropriate security measures, including SSL encryption, to protect your personal data. However, no method of transmission over the Internet is 100% secure.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. (See the privacy policies for each 3rd party vendor in the addendum below.)
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Old Pecan Factory, LLC
pecan12@icloud.com
Addendum (3rd Party Vendors’ Privacy Policies)
WordPress:
Our website address is: https://oldpecanfactory.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
WooCommerce:
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Product Vendors & Bookings Plug-Ins:
Privacy and the WooCommerce Marketplace
When a WooCommerce site uses an extension or theme offered in the WooCommerce.com Marketplace, they may be:
- Sharing data with external services (such as a billing address) in order to process a payment.
- Collecting additional personal data (such as city and ZIP code) to calculate shipping rates.
This documentation describes which data from your customers may be collected and shared when you use extensions and themes sold on WooCommerce.com. This resource provides a general overview; if you have specific concerns about a particular product, we encourage you to contact support.
Depending on which settings are enabled and which additional plugins/extensions are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding which information to disclose in your store’s privacy policy.
As a general rule, store owners should minimize how much personal data they collect, store, and share. They should also disclose the information they’re collecting, storing, and sharing in their privacy policy.
Information shared with WooCommerce.com
By using an extension or theme from the WooCommerce.com Marketplace, you are generally not sharing information about your customers with WooCommerce.com.
You will likely be sharing some information about yourself with WooCommerce.com, for example:
- When you make a purchase on WooCommerce.com and connect your account, we will know which sites you are using the subscription on. We will not have access to additional usage data, or data about you and your customers.
- If you are using an extension to connect to an external service like Instagram, we may store an authentication token in order to make that connection. We will not have access to additional data about your use of that service or extension.
For more information on how WooCommerce.com and our parent company Automattic handle personal data, please review our privacy policy.
Additionally, if you are using Jetpack or WooCommerce Shipping & Tax (which requires Jetpack), you may be sending data about your customers. Learn more in Jetpack’s Privacy Center.
For more on what information is shared with Marketplace developers when you purchase a subscription for their products on WooCommerce.com or log a support request with them, read our overview.
Payments
If you choose to accept payments via a gateway like Stripe or PayPal, some of your — and your customers’ — data will be passed to the respective third party. This includes information required to process or support the payment, such as the purchase total and your customer’s billing information. See privacy considerations for payments extensions.
Shipping
To take advantage of real-time shipping rates, fulfill orders, and track shipments, certain shipping-related information about you and your customers — including shopping carts, orders, and the configuration of your site — will be passed to the respective service. See privacy considerations for shipping providers.
Emails
WordPress and WooCommerce do not store information from emails by default. Using an extension like Product Enquiry Form, for example, will not store any information on your site.
However, by using these extensions, you may still be storing or sharing personal data with an external service. This may be through another plugin/extension or email client — you will need to make your visitors aware of that.
Extensions that connect to external services
WooCommerce stores may choose to connect to third-party email services, analytics, reporting tools, accounting software, and other services to serve their customers. By doing so, they may be sharing certain data with those services.
Really Simple Security:
Really Simple Security and Really Simple Security add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website.
Complianz for Privacy Suite for WordPress:
This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.
WooCommerce Smart Coupons:
Store Credit/Gift Certificate
What we access?
- If you are logged in: We access your billing email address saved in your account & billing email address entered during purchase
- If you are a visitor: We access your billing email address entered during purchase
What we store & why?
- Coupon code generated for you
- Coupon code passed via URL
- Coupon amount, email & message entered for gift card receiver
We store these data so that we can process it for you whenever required.